Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within four (4) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at dhruvscollection925@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Open Packet Video, then mail your return to the following address:
Dhruvs Collection
Attn: Returns
RMA #
2697, Diamond Mall, shop no.2, gurudwara road, beadonpura, karol bagh,
New delhi, Delhi 110005
India
Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. You will receive the refund within 7 days after we receive back your product. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Silver Coins
- Customize Items
- Personalised Jewellery
- Pooja Items
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- packaging labels required
- invoice required on return
- All Products with original packaging is a must
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
dhruvscollection925@gmail.com